Return & Refund Policy
😊 Happiness Guarantee
We get it—sometimes things don’t go as planned. At TruecraftNation, we want you to shop with confidence, knowing that if something isn’t right, we’ll do our best to fix it.
📦 Received a damaged, defective, or misprinted order? No worries! We’ll make it right—whether that means sending a replacement, refund, or another solution.
🔄 Returns & Eligibility
✅ We accept returns if your item:
✔️ Arrives damaged, defective, or misprinted (must be reported within 30 days).
✔️ You provide clear photos showing the issue.
🚫 We can’t accept returns for:
- ❌ Gift cards
- ❌ Personalized/custom orders
- ❌ Items that aren’t damaged, defective, or misprinted
- ❌ Orders placed with incorrect details (wrong size, color, or style)
📢 Important: Please don’t send your purchase back to the manufacturer—we handle everything in-house.
📬 How to Request a Return or Refund
💡 Have an issue? Just email us at contact@truecraftnation.com with:
1️⃣ Your order number
2️⃣ Photos of the issue (damage, defect, or misprint)
3️⃣ A short description of the problem
📩 Once we check it out, we’ll let you know if a replacement or refund is approved. 🚚 Return shipping costs are covered by the customer.
💰 Refunds & Exchanges
✅ Approved refunds will be sent to your original payment method once we receive and inspect the item.
⌛ Refunds usually take 3-5 business days, depending on your bank.
🔄 Exchanges: We only offer replacements for defective or damaged items.
🚨 No exchanges for size or color changes, but we’ll try to assist!
🚫 No refunds or replacements if:
- ❌ Wrong size or color was chosen (we’ll help guide you next time!)
- ❌ More than 30 days have passed since delivery
- ❌ Incorrect order details were provided at checkout
- ❌ If an order goes missing due to an incorrect address, only the product price is refundable (excluding shipping & additional charges).
🚫 Canceling an Order
🔄 Changed your mind? You can cancel your order only if it hasn’t entered production or shipped. Once it's in production, we can’t stop it.
📦 Return Shipping
📌 Return shipping costs are covered by the customer.
📌 Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.
📌 We recommend using a trackable shipping service or getting shipping insurance.
💸 Waiting on a Refund?
✔️ Allow 3-5 business days after approval.
✔️ Check your bank account or credit card statement.
✔️ Still nothing? Contact your bank—processing may take longer.
✔️ If it’s still missing, reach out to us, and we’ll look into it!
💬 Need Help?
We’re here to make things easy, fair, and stress-free! 🚀
📩 Email us at contact@truecraftnation.com and we’ll get back to you ASAP!